IT Service Desk Team Lead | On-Site, Kansas City
Optiv · Overland Park, Kansas · IT Service Desk Team | , Kansas City · On-site
This position will be hired in the Kansas City metro area and will report into the office 5 days per week.
The IT Service Desk Team Lead will oversee the daily operations of the IT Service Desk, ensuring efficient queue management, by ensuring timely resolution of incidents and requests along with providing high-quality support, and continuous improvement in service delivery. This role is respons…
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